Frequently Asked Questions
This page addresses common questions for both new and established residents regarding facilities and the community.
I'm a new homeowner. How can I get access cards for the recreation centers?
Please stop by our service center and we'd be happy to help you! Our staff is available to assist you between 9:00 am and 5:00 pm on the following days:
• Monday through Friday at the Parkview Swim & Fitness Club (19865 West 94th Avenue)
• The Townview Swim & Fitness Club (9371 McIntyre Street) is currently not staffed.
You may start the process from the comfort of your home! Visit the RecDesk website and create an online profile for your household. Most homeowners already have a login unless you've moved in after March 1st, 2019. Please verify with Lifestyle Director, Tori Minovich, prior to creating a new account, to ensure we do not have multiple household accounts. Please be sure to fill out all of the required fields (marked with an asterisk *) and click "Submit" at the bottom of the page. Next, please add everyone who is residing in the house, including any children, by clicking the green “Add Household Member” button on the upper left hand column of the page. You only need to fill out the first section marked “General Information”, and then scroll all the way to the bottom and click “Save”. If you would like to add additional contact information for each person, you may do that as well.
Once this is complete, you may visit the office to complete your setup. Please bring a copy of your warranty deed or settlement agreement to prove your ownership, as well as a photo ID. We can provide your access cards and pool wristbands after a few simple signatures. We'll also get you added to the distribution list for our weekly community e-blasts, so you can stay up-to-date on what's happening in the community.
**Two access cards are available to each household for free - if you are the owners of the home. Only one person needs to come to pick up IDs and wristbands.
PLEASE NOTE: If you are renting a home in Candelas, you may either ask the property owner for their access cards to use the facilities, free of charge. Or, you may request your own online account as renters, and we can verify your residency with a signed lease agreement and photo ID. Renters will need to purchase new access cards for $30 apiece, which will be set to expire after the rental period ends. This policy is to ensure that we are keeping accurate records of who is living in the community, so only homeowners and current renters can access the facilities.
Why do I need to wear a wristband at the pool during the summer?
How do I set up my mail service?
Contact the US Postal Service directly to set up your mail service. Staff at the Indian Tree Post Office will be able to assist you with obtaining your mail key and beginning your service.
How do I set up my trash service?
Republic Services provides trash and recycling services to the entire Candelas neighborhood. Trash is collected weekly, and recycling service occurs every other week. New-build residents will need to contact Republic Services to set up their service. Please contact our Account Manager, Laura Kear, directly at LKear@republicservices.com or 720-590-4317. You may also call the main number at 303-286-1200 if you cannot get ahold of her. Be sure to specify that you live in the Candelas neighborhood to set up billing properly through CCMC. You will not be paying Republic Services directly. Statements are mailed on a quarterly basis by CCMC directly to homeowners, and the current quarterly rate for trash and recycling service is $42.50.
- - If you live in Parkview, Mountainview, or Canyonview, your normal pickup day is Wednesday.
- - If you live in Valleyview, Skyview, or Townview, your normal pickup day is Thursday.
What is the difference between a Homeowners Association (HOA) and a Metropolitan District?
I want to make a change to the exterior of my home. What do I need to know?
Prior to the beginning any home improvement projects that affect the exterior of a home, homeowners must submit plans for design review and approval. Review the Residential Design Guidelines using the link below, and then download an application to submit plans to the Candelas Design Review Committee. Questions and completed applications can be submitted via email to Lee Tinajera at email@example.com. Please note that applications can take up to four weeks to review. Designs are often reviewed sooner, but be sure to leave plenty of time for review before planning to start work on the project.
What can you tell me about the Rocky Flats Wildlife Refuge?
Created after the largest and most successful environmental cleanup in history, Rocky Flats National Wildlife Refuge represents a remarkable Colorado milestone. For decades, the center of Rocky Flats was home to a manufacturing plant supporting America’s nuclear program. But in the mid-2000s, following a massive 10-year cleanup project costing more than $7 billion, the U.S. Environmental Protection Agency (EPA), Department of Energy (DOE), surrounding cities and all other representative authorities gave approval to transform the area into protected open space. Due to a lack of federal government funding, the refuge is not yet open to the public. That will soon change, however, as Colorado recently announced plans for bike and pedestrian trails connecting Rocky Flats to other open spaces. Candelas is situated in Arvada, more than 1.3 miles from where the Rocky Flats facility once stood, and the two locations are separated by thousands of acres of protected open space. Please visit www.candelasrockyflats.com for more information about Rocky Flats National Wildlife Refuge.